1.1. We will always keep your data safe and secure. To keep you informed, here is why we need your data and how we will use it.
2.1. At Roy’s Global Apparel, we are fully committed to protecting the privacy and security of our customers and site visitors. Our team understands how important your privacy is. If you have any questions about how we protect your privacy, please contact us at support@roysglobalapparel.com.
2.2. For all our services, the data controller—the company responsible for your privacy—is Roy’s Global Apparel LLC.
3.1. Our legal basis for processing your personal information;
3.2. What sorts of personal information we hold;
3.3. How we would like to use your information;
3.4. Sharing your information;
3.5. Your rights;
3.6. How we protect your privacy;
3.7. How to contact us.
Whenever we process your personal information, we must have a “legal basis” for what we do. The different legal bases we rely on are:
4.1. Consent: You have given us permission to process your personal information for a specific purpose(s).
4.2. Legitimate interests: Processing is necessary to conduct our business, but not where your interests or rights override our interests.
4.3. Performance of a contract: We need to process your personal information to provide you with one of our products or services.
4.4. Vital interests: Processing your personal information is necessary to protect your or someone else’s life.
We are required to process your personal information by law.
6.1. Information that you provide to us such as your name, address, phone number, email address, and any feedback you give to us, including by phone, email, post, or when you communicate with us via social media;
6.2. Information about the services we provide you (including what we offer you, when and where, and how you use our products and services);
6.3. Information required to make decisions about your applications for products and services we offer;
6.4. Information about whether or not you want to receive marketing communications from us;
6.5. Information about any device you have used to access our services (such as your device’s make and model, browser or IP address) and how you use our services;
6.6. Your contact details, emails, and other electronic communications you receive from us, and how you interact with them. For example, whether the communication has been opened, if you have clicked on any links within that communication, and the device you used. We do this to ensure our communications are relevant to you.
7.1. We use your information in various ways depending on the information. Your details, such as your name, gender, address, email address, screen name, and phone number, may be used in the following ways:
7.2. Identify you when you visit our website or contact us;
7.3. Send you account and service updates, such as updates to our Terms and Conditions and appointment confirmations;
7.4. Understand our customers to provide you with a great user experience, personalized offers, shopping ideas, and online advertising. Understanding how you use our platform, interact with our website, where and when you shop, and the products and services you buy helps us do this;
7.5. Use your personal information for statistical analysis to help us understand more about our customers. This includes understanding the products and services you buy. Analysis helps us serve you better and find ways to improve our services;
7.6. Contact you regarding a service update, an issue you have raised with us, conducting market research, or asking for your feedback on our services;
7.7. Provide relevant marketing communications (including email, phone, SMS, post, or online advertising) relating to our products and services. As part of this, online advertising may be displayed on websites across Roy’s Global Apparel’s and other organizations’ websites and online media channels. We may also use information about how you shop with us to measure the effectiveness of these campaigns.
We do not, and will not, sell any of your data to any third party, including your name, gender, address, email address, and phone number. We want to earn and maintain your trust, and we believe this is essential. For some campaigns, we may work with different companies to help us provide the products and services you require from us or think you might be interested in. These third parties include:
8.1. Advertising companies that help us place Roy’s Global Apparel adverts online and in other media;
8.2. Social media providers, such as Facebook, Instagram, Twitter, LinkedIn, and more;
8.3. Market research partners who help us analyze customer behavior;
8.4. Companies that deploy our email campaigns, as they need to know your email address to carry out these services;
8.5. Companies that provide insights and analytics services to stock the right products, send relevant marketing campaigns, and understand our business and customers better;
8.6. Third-party vendors who help us manage and maintain Roy’s Global Apparel’s IT infrastructure;
8.7. Where relevant, our professional advisors, such as lawyers and consultants;
8.8. Security and fraud prevention companies to ensure the safety and security of our customers, colleagues, and business;
8.9. Companies that enable us to collect your reviews and comments, both online and offline;
8.10. Companies that help us with our community and social goals.
9.1. If you want to exercise your rights, have a complaint, or have questions, please contact us. We typically have 30 days to respond to you. Your rights relating to your personal information include:
9.2. The right to be informed about how your personal information is being used (like this notice!);
9.3. The right to access the personal information we hold about you;
9.4. The right to request the correction of inaccurate personal information we hold about you;
9.5. The right to request that we delete your data, or stop processing it or collecting it, in some circumstances;
9.6. The right to discontinue direct marketing messages, which you can do through email;
9.7. The right to withdraw consent for any consent-based processing at any time;
9.8. The right to request that we transfer or port elements of your data either to you or another service provider;
9.9. The right to ask us to explain any computer-system decision about you.
10.1. We may change this page from time to time to reflect how we are processing your data. If we make significant changes, we will make that clear on the Roy’s Global Apparel website or through other means of contact, such as email, to review the changes before you continue using our services.
10.2. We take protecting your personal information seriously. Some of the controls we have in place are:
10.3. We limit physical access to our buildings and user access to our systems to only those who are entitled to be there;
10.4. We use technology controls for our information systems, such as firewalls, user verification, strong data encryption, and separation of roles, systems, and data;
10.5. Systems are proactively monitored through a “detect and respond” information security function;
10.6. We utilize industry “good practice” standards to support the maintenance of a robust information security management system;
10.7. We enforce a “need to know” policy for access to any data or systems.
11.1. We always want to hear from our customers (especially if you feel we have let you down or could do better).
11.2. If you have any questions or feedback about this notice, would like us to stop using your information, want to exercise any of your rights as set out above, or have a complaint;
11.3. Please contact our Customer Care team via email at support@roysglobalapparel.com; we will be happy to answer any questions you may have
First Canadian place
100 king St W, Toronto, ON M5X 1A9.
Suite 5000
